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Account Manager, Client Services

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  Account Manager, Client Services
Employer: Upgrade Membership Job Posted: 11/17/2019
Location: Northeast Region Job Status: Full Time
Experience Level: TBD  

Job Description:

The Account Manager will be a key contributor in Pandora's Client Services team and will be responsible for working with internal and external partners to flawlessly execute campaigns for Advertisers/Agencies and drive revenue for Pandora. The right individual will be effective in communication, organization, and critical thinking, while thriving in an ever-evolving, fast-paced environment. Your team will include thoughtful, problem-solving individuals who are passionate about growing the Pandora brand.

Duties and Responsibilities:

Partner with Account Executives to provide materials for Proposals/Avail submissions including media recommendations, screenshots, research, competitive data, and advise on what is technically feasible to execute
Ensure Pandora revenue goals consistently inform all facets of job function Input Media Plans and generate Insertion Orders; work directly with client on all pre-launch elements related to creative specifications and submission
Be the frontline on all booked revenue to monitor campaign delivery and pacing; escalate issues when applicable
Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner
Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
Collaborate with billing team to resolve monthly invoicing queries
Provide necessary campaign deliverables including but not limited to: reporting, screenshots, and ad-hoc requests
Cultivate positive business relationships with clients and sales, advertising, graphic design, sales research, and technical teams
Delegate work as necessary to internal resources

Supervisory Responsibilities:


Minimum Qualifications:

1+ year experience in digital/radio/mobile advertising operations or sales support

Requirements and General Skills:

2+ years in online advertising or 3 years in a relevant field required
1 year direct trafficking and creative QA preferred
Knowledge of pre-sale process and creation of media plans; experience with custom display, mobile, audio, and video advertising products
Skill in working within internal order management systems and third-party systems including ad servers
Extremely proactive and highly organized, with the ability to manage and prioritize multiple and varied tasks and campaigns in a timely manner
Excellent client service and verbal and written communication skills; results driven with strong analytical skills
Enjoy working in a collaborative team environment, sharing knowledge across the department
Knowledge of programmatic
Experience managing Performance campaigns including MAID Passback Progress
Must have legal right to work in the U.S.

Technical Skills:

Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).



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