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  Customer Service and Outbound Sales
Employer: Upgrade Membership Job Posted: 11/20/2019
Location: Midwest Region Job Status: Full Time
Experience Level: TBD  

Job Description:

Gannett, USA Today Network Louisville Outbound Call Center is seeking full-time sales representatives to join our team. Are you looking for a great career opportunity with company that is a leader in print and digital media?

Experience in the sales industry and customer service is preferred, but training is available. Desirable candidates will have strong interpersonal skills to communicate effectively with customers and co-workers.

This is a full-time position including a base salary plus commission.


To retain, restart and sell home delivery subscriptions via phone targeted scripting, sales techniques and overcoming objections.
Maintain retention at acceptable levels. Meet established criteria for EZ Pay Conversions, in addition to availability, closing, sales per hour, edit time, talk time and presentations per hour in departmental calling campaigns.
Follow up with current customer accounts for customer service issues delivery verification, to collect payment to follow up on stopped accounts to resell/restart.
Provide excellent customer service to internal and external customers. Be professional, courteous and timely in every interaction, conveying to all external customers our appreciation for their business.

Requirements & Qualifications:

Confident and engaging personality
Excellent verbal communication with clear pronunciation.
Ability to display empathy and personalization with each customer interaction
Ability to multitask - typical tasks involve account research, functions on screen, remaining engaged with customer
Strong ability to use technology
Must have excellent attendance, be punctual and have desire to make a positive contribution to the team
Open to receive and apply feedback
High School diploma/GED required
Six months related sales or call center experience preferred
Ability to pass a background check and drug screen
Evenings and Saturday shift schedule


Base Pay Plus Commission
Paid Training
High Earning Potential
Business Casual Environment



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