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  Digital Account Manager
Employer: Upgrade Membership Job Posted: 1/17/2020
Location: South Region Job Status: Full Time
Experience Level: TBD  

Job Description:

The Digital Account Manager (DAM) is responsible for supporting Sales Reps with digital media proposals and campaign fulfillment. In addition, the DAM assists in the expansion and support of our advertiser base by helping develop innovative digital media campaigns, product & research presentations, and campaign optimization recaps that highlight the features of our digital products and their impact on the advertiser's KPIs. The DAM also navigates cross-departmental relationships, both vertically and horizontally throughout the company enterprise, to improve the client experience and campaign results.


• Support Sales Representatives with all digital planning & activation through expedient customer service, clear & thorough communication, and diligent project & workflow management
• Dissect Digital RFPs and craft media plans based marketing objectives, asset availability, cost-efficiency, and KPIs
• Strategic selection of marketing & research materials to incorporate into client proposals and recaps
• Manage all aspects of post-sale campaign activation from the initiation of the project to the workflow of subsequent tasks that ensure on-time delivery of all media plan components
• Act as a liaison for third-party digital partnerships; working to integrate partner assets with our own to develop optimized campaign strategies
• Act as a liaison between local and national teams to collaborate on campaign strategy and digital asset implementation
• Facilitate direct client communication when beneficial to streamline the outcome


• Ability to manage production workflow, timelines and schedules
• Ability to use reporting & research tools to inform proposal development
• Skilled at written and verbal communication
• Skilled at analytics and reporting (e.g., preparing performance reports for digital products)
• Knowledge of Google DoubleClick for Publishers (DFP) is a plus
• Proficiency in Microsoft Excel and Powerpoint
• Strong understanding of digital media advertising
• Excellent leadership and coaching ability; can successfully coach others in digital practices
• Adept as entrepreneurial self-starter
• Excellent ability to organize, prioritize, and multi task in a fast-paced environment
• Can model positive energy and handle stress in the face of challenges, deadlines and financial pressures
• Flexibility and creativity
• Excellent interpersonal skills and collaboration with others
• An understanding of the Digital Audio & Podcast industry a plus
• An understanding of Paid & Influencer Social Media a plus

Critical Competencies

• Flexibility: Adapting to changing demands and circumstances without difficulty and maintaining composure and effectiveness under demanding circumstances.
• Self-Management: Using personal management skills to effectively complete tasks necessary to the success of the organization in an orderly manner. Organizing details and bringing order to complex and competing demands.
• Interpersonal Effectiveness: Interacting well with others to achieve goals with minimal conflict and confrontation.
• Technical Expertise: Synthesizing knowledge of the field and presenting it in an appropriate manner. Handling collection, analysis, and presentation of organizational data that enhances decision making. Having a technical impact beyond the immediate department or group.
• Communication: Interacting with others through verbal and non-verbal means to present information in an engaging and understandable manner. The use of listening and other attending behaviors to gain a shared understanding of the topic at hand.

Work/Education Experience

• 2+ years’ experience in Digital Media industry is preferred
• 4-year college degree preferred



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