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  Digital Client Service Specialist
Employer: Upgrade Membership Job Posted: 11/5/2019
Location: Midwest Region Job Status: Full Time
Experience Level: TBD  

Job Description:

As a Digital Client Specialist, you will be responsible for working with WLKY Account Executives and their clients to ensure successful digital advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives.

Specifically, you'll work with the sales force on processing online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution. We're looking for a highly organized, detail-oriented team player with exceptional written and verbal skills. The ideal candidate has the ability prioritize efficiently and manage time effectively. A positive attitude and professional demeanor is essential along with the ability to work in a fast-paced environment. This is a great opportunity in a growing segment of our organization.

Responsibilities Include:

Campaign management and sales revenue analysis
Build, traffic and schedule advertising creative
Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion
Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments
Provide troubleshooting assistance for creative and operations-related issues for all campaigns
Work directly with clients and sales team to provide detailed client service and execute integrated marketing plans
Prepare strategic PowerPoint proposals based on customer needs
Develop creative concepts for digital campaigns and communicate effectively to creative team

Key Requirements:

Online advertising trafficking, sales coordinator/planner or related experience
Experience with web technologies (HTML 5, Flash, JavaScript)
Working knowledge of DFP, Google Analytics, Comscore, and Scarborough
Advanced Microsoft PowerPoint, Word and Excel
Experience with programmatic advertising a plus
Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines
Strong focus on teamwork and self-starter
Extreme attention to detail and time management skills
Desire to provide exceptional customer service and exceed client expectations
BA/BS or equivalent

WLKY is equal opportunity employers and do not discriminate in the hiring or promotion of employees by reason of race, color, religion, sex, or national origin. We are engaged in a continuing effort to seek out prospective applicants for employment with our company. We earnestly solicit your assistance in obtaining employees.



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