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  QA Engineer
Employer: Upgrade Membership Job Posted: 11/13/2019
Location: South Region Job Status: Full Time
Experience Level: TBD  

Job Description:

Want to work in a fast-paced tech team where everyone makes a difference? Want to test cool software and systems that make music festivals happen? Want to work in downtown Austin, Texas? Then look no further. Front Gate Tickets, the country’s leading provider of Ticketing, Operations, RFID, and Marketing solutions to music festivals, is looking for an experienced QA Engineer to join our team.

Front Gate Tickets provides technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We have two offices located in Austin, TX.

The QA Engineer’s responsibility is to help us ensure our customers have the best ticket buying experience possible. You will be integral in ensuring a quality product is delivered by testing software and systems, vetting requirements, and working with architects and developers on system performance and reliability.


• Collaborate with Engineering and Product Management to understand requirements and design test plans that meet company needs with respect to functionality, performance, scalability, reliability, usability, agile implementation practices, and adherence to testing goals and principles
• Review requirements for consistency and testability
• Plan and execute both manual and automated tests
• Identify, analyze, report, track bugs, and drive issues to resolution
• Review defects raised by business stakeholder and update for accuracy as necessary
• Advise stakeholders and developers regarding usability issues
• Share knowledge with other test engineers and continuously research industry best test technologies
• Maintain and develop test automation

Knowledge, Skills and Abilities:

• 2+ years’ experience in Quality Assurance role
• Experience in designing, documenting and executing test cases
• Well-versed in Quality Assurance best practices and methodologies
• Knowledgeable of software development methodologies
• Experience using Test Case Management tools


• Experience in writing automated test cases highly desired
• Experience working in Scrum teams desired
• Software quality engineering experience in eCommerce applications desired
• Basic coding experience in any major language desired

Soft skills:

• Passion for product quality and eagerness to learn new technologies
• Excellent communication skills, including presentation, written and listening
• Extremely well organized and works efficiently
• Knowledgeable of new and emerging technologies
• Ability to assess risk and come up with mitigation plans
• Ability to manage multiple projects simultaneously
• Ability to handle pressure and challenging situations
• Ability to work independently and as part of a team
• Ability to work flexible hours, including occasional evenings or weekends when necessary



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