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Customer Service Representative CAN - Toronto

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  Customer Service Representative CAN - Toronto
Employer: Upgrade Membership Job Posted: 8/6/2019
Location: International Job Status: Full Time
Experience Level: TBD  

Job Description:

We are Warner Music Group, home to a broad roster of new stars and legendary artists through a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin’, Warner Bros., Warner Classics, and Warner Music Nashville, as well as Warner/Chappell Music, one of the world's leading music publishers, with a catalog of more than one million copyrights worldwide.
We currently have a fantastic opportunity to join our innovative and highly sought-after Operations team.

A little bit about our team:

Warner Music Canada is home to some of the most influential and innovative artists of our time. Our extraordinary roster of new and established recording artists is unparalleled, and our collective influence on music culture is without precedent. With a visionary approach toward discovering and nurturing musical talent, the Warner Music Canada family of labels is currently home to an impressive generation of major artists.

Here you’ll be able to:

• Process Orders (manual and electronic)
• Process Return Authorizations and Credits
• Provide Customer Service support to accounts and internal staff
• Upload Release Notifications into our Distribution System
• Transmit Orders daily to our Distribution facility
• Liaise with Distribution and Freight companies to ensure delivery of physical product
• Catalogue maintenance (Update price changes, Status, Artist and label codes etc)
• Process time sensitive local and international artist order requests for touring and venue sales
• Daily reviews of unshipped or delayed deliveries
• Maintain D2C Regular & Digital orders
• Back up for Office Administrator when required, including but not limited to: , greeting visitors, purchasing, mailroom, communicate with property superintendent as needed and other office administration duties
• Back up for Digital Operations scheduling and delivery of digital products

It would be music to our ears if you also had:

• Post-secondary education is considered an asset
• 2 - 3 years Distribution Customer Service & Order Entry experience
• Strong Computer Skills using MS Office (i.e. Word, Excel), keyboarding and data entry skills with accuracy
• Demonstrated ability in providing customer service support, responding to inquiries and troubleshooting skills
• Strong communication skills (both written and verbal)
• Ability to foster a positive working relationship with various stakeholders
• Effective time management and good organizational skills with the ability to multitask
• Ability to work independently and as a part of a team




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