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Welcome to!   Here's the job that interests you:

  Cash Specialist
Employer: Upgrade Membership Job Posted: 8/2/2019
Location: Midwest Region Job Status: Full Time
Experience Level: TBD  

Job Description:

Work Schedule / Hours

Monday through Friday 8AM - 5PM, but may work beyond the expected 40 hours at times.

Overall Purpose and Objective (Job Summary)

This position handles cash application research and resolution functions for Gannett subsidiaries. This includes, but is not limited to, resolving internal customer issues, resolving external customer issues, researching lockbox payments, reviewing customer credit card disputes and preparing check deposits.

Essential Functions and Responsibilities

Handle customer service requests from both external paying customers as well as Gannett business unit queries. 50%
Research and resolve rejected lockbox payments. 5%
Prepare daily deposits. 20%
Research customer credit card disputes. 15%
Review and resolve issues identified in exception reports. 5%
Perform other duties as required, including special projects. 5%

Total Time 100%

Does this position require confidentiality? (X) Yes ( ) No

If yes, explain:

HIGH: This position will be working with customer records, personally identifiable information and company banking information.

Skills / Abilities

Strong communication and problem-solving skills
Strong organizational skills
Ability to work in a fast-paced environment and meet daily, weekly, and monthly deadlines
Ability to work both independently and within a team-based environment
Attention to detail
Basic PC skills and working knowledge of Microsoft Excel
Cash receipts and / or accounts receivable clerical experience a plus
Accounting experience strongly preferred
Professional and courteous customer service skills

Education / Training

A high school degree / GED is required. 2 + years data entry experience preferred. Cash application preferred. Shared service experience desired.

The following factors are important to successful performance in this position:

Problem solving
Verbal communication skills
Written communication skills
Computer skills

Describe the requirements of this position that makes these factors important:

This position will deal with other departments here at the NSSC as well as contacts at the sites. It is imperative that this individual be able to communicate clearly and professionally on all levels.

Physical Demands of Position:

Standing 10% of time

Walking 10% of time
Sitting 80% of time

Time spent using computer 80%

Req #8947



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