Register to View and Apply for
Box Office Manager San Juan, PR

Already Registered?  Login Here

First Name: Last Name:
Email Address: Password:

Email Job Alerts - Please send me relevant job listings, career events and other information that match my criteria. We will not share your personally identifiable information with any third parties.

I've read and agree to the Terms of Use and Privacy Policy .


Log In
Forget Password?
Welcome to!   Here's the job that interests you:

  Box Office Manager San Juan, PR
Employer: Upgrade Membership Job Posted: 9/24/2019
Location: International Job Status: Full Time
Experience Level: TBD  

Job Description:

The Box Office Manager will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day-to-day functions. The Box Office Manager will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. The position assists in the overall administrative planning, direction, and policy implementation within the department.

Essential Duties:

Build and maintain promotional event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff.
Create and implement cash handling standard operating procedures for box office and ticket sellers.
Managing box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices.
Either directly or via delegation creates events with appropriate ticketing software. Ensure accuracy, timely response to needs, and follow through with General Manager, Talent Buyers, and Rental Clients.
Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software.
Maintain continuous rapport between artist management and venue for ticket needs and ticket sales. Attend production promotion meetings and work with booking department members to program their events correctly.
Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous, respectful and timely service.
Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs.
Run a production department meeting when events go on sale. Will review seating diagram and production to ensure all departments and artist agree with layout and mapping.
Ensure that AEG policies are adhered to when dealing with personal and credit card data.

Required Qualifications (Job Knowledge, Skills, and Education):

A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
5 years of related work experience
Advanced knowledge of computerized ticket sales
Strong math aptitude and with a focus on detail and accuracy
Prior supervisory experience required
Bilingual (Spanish/English) Preferred
Previous experience in the music industry and event planning
Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
Strong interpersonal, written and verbal communication skills
Strong time management and customer service skills.
Strong attention to detail and moderate to complex problem-solving skills
Able to multitask and prioritize heavy work load while working in a fast-paced working environment
Knowledge of industry best practices
Proven ability to manage and lead team
Experience with ticketing systems and basic knowledge of databases



A Few Related Jobs

Manager, Office
Assistant Manager, Box Office
Jr. Project Manager
Manager, Software Development
Manager, Client Partnerships
Senior Project Manager
Manager, Film Marketing
Manager, Digital Pricing & Yield
Senior Product Manager
Manager - Ad Sales Marketing
Sr Tech Recruitment Manager
Benefits Manager
Manager, Partner Marketing
Marketing Manager, Client Solutions
Assistant Manager, Analytics
Front of House Manager - TN Theatre
Digital Content Manager
Program Manager, Marketing
Senior Manager, Data Analytics
Manager, Strategic Partners


About Us  |  Career Advice Blog  |  Our Blogger: Brian Clapp  |  Featured Job  |  Employer Directory  |  Contact Us
© 2012-2019 Work In Entertainment, LLC. Terms of Use | Privacy Policy.