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  Helpdesk Support Technician
Employer: Upgrade Membership Job Posted: 8/20/2019
Location: Northeast Region Job Status: Full Time
Experience Level: TBD  

Job Description:

This is a terrific opportunity to start a career in Information Technology and work in a fast-paced team environment supporting our Katz Media business applications. We will provide technical training and opportunity for growth.


Receive and log calls for assistance from Katz employees and station clients.
Record all requests received in our Helpdesk ticketing system.
When possible, resolve requests immediately.
Track the progress of requests through to successful completion.
Communicate to customer information regarding system outages as well as updates on their requests.
Communicate any escalation of issues and or problems to proper management.
Demonstrate software enhancements to users / some user training may be required.
Create documentation when needed.
Working on projects within the Helpdesk and within other divisions in CIS.


Knowledge of Rep Industry.
Must possess a working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Must be detail oriented with strong organization skills.
Ability to multi-task and prioritize workload.
Excellent verbal and written communication skills a must to both the Katz user and Katz Management.
Flexible, Patient, Approachable.
Team Player, Self-Motivated, Creative, Goal-Oriented.



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