The Coordinator, Streaming Content Analytics will contribute to Programming's tracking of listener consumption, search trends, and other KPIs for guiding content development and listener retention. This position is critical in informing our optimization of the streaming UX, working with various departments to guide the development of content that enhances SiriusXM's streaming content offerings, search quality, and recommendation algorithms. Work with both large data sets as well as customer-facing and internal metadata are foundational to this role.
Duties and responsibilities:
Reports to Director of Streaming Content to assess subscriber behavior patterns and trends.
Assist with ad hoc reports for informing programming stakeholders on content performance.
Evaluate quality of search & recommendation algorithms.
Assess quality and/or quantity of existing metadata and provide timely recommendations for improving search & recommendation experience for subscribers.
Facilitate generating additional reports as required.
Provide QA monitoring and guidance for SiriusXM's streaming platform.
Additional duties and responsibilities:
May assist with updating metadata guide for programming.
May assist in gathering, assessing, and tagging other non-audio content for inclusion with IP-delivered audio.
May participate in meetings with and assist in training programming department members on relevant metadata tasks.
Perform other duties as assigned.
Bachelor's degree or equivalent, relevant experience.
6-12 months of analytics experience, preferably in radio or digital media.
Requirements and General Skills:
Strong organizational skills.
Meticulous attention to details.
Ability to parse large sets of data and identify key takeaways.
Strong data presentation skills.
Top-notch spelling, grammar, proofreading and editing skills.
Strong interest in new media, music, entertainment, and sports.
Ability to work independently and as part of a team, supporting colleagues and sharing audio material.
Ability to multi-task and shift priorities.
Ability to identify and troubleshoot workflow issues.
Excellent communication and interpersonal skills.
Ability to work well with a number of different personalities.
Ability to be flexible and professional under pressure and deadlines.
Self-motivated and proactive.
Positive attitude and strong work ethic.
Must have legal right to work in the U.S.
Proficiency in Excel, including deep understanding of formulas, templating, and formatting.
Knowledge of CMS tools and process.
Familiarity with IBM Cognos, Tableau, and QlikView Analytics dashboards a plus.