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Welcome to WorkInEntertainment.com!   Here's the job that interests you:

  General Manager
 
Employer: Upgrade Membership Job Posted: 8/9/2019
Location: South Region Job Status: Full Time
Experience Level: TBD  
 
 

Job Description:

Full responsibility for all aspects of entertainment venue business operations

Essential Functions:
Operations


• Provides overall leadership and direction resulting in a superior guest experience satisfaction
• Actively participates in the recruitment strategy and efforts for management and Team Member positions.
• Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals.
• Ensures Discipline/Termination procedures follow all company guidelines
• Provides conflict resolutions in a positive, effective manner
• Ensures compliance with all company Workplace Standards to maintain a working environment that is free of discrimination and harassment
• Facilitates proper communication and organization in the venue, as well as to and from Home Office
• Provides overall leadership and support for all staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
• Manages physical venue/facility to ensure proper maintenance and repair
• Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
• Ensures that all special events are executed properly, to the client’s satisfaction
• Complete knowledge of food and beverage operations encompassing high volume catering, alcohol service and regulations, and restaurant and high end dining
• Posses extensive knowledge in purchasing of all types of beverages and inventory management and cost and controls of beverages
• Works closely with local, state and governmental organizations in maintaining highest standards or health, sanitation and cleanliness in food and beverage areas

People Management and Development

• Recruits, hire and train to develop and build a high performing and successful team
• Promotes positive employee relations including effective delegation of duties and fostering high staff morale
• Demonstrates and instills a sense of character, integrity and quality to enhance the continuing long-range growth and profitability of the venue
• Provides leadership and direction resulting in employee retention
• Identifies, develops and retains high potential Team Members to build business bench strength
• Work with direct reports and Home Office Learning and Develop team to oversee the career path for all managers and staff at venue level
• Identifies team strengths and weaknesses and adjusts job responsibilities to optimize team effectiveness
• Provides continuous direction, support, feedback and coaching to direct reports and staff to ensure consistency and compliance to company standards throughout the venue
• Creates and maintains framework for strong interdepartmental communication to effectively implement cross promotional goals and objectives

Ensures Optimal Guest Experience

• Fosters and maintains community and partner relations that will further the interests of the company and venue
• Creates very positive guest relations/experiences in a manner that portrays an energetic, sympathetic image of the venue
• Maintain all company standards, guidelines, policies and procedures as outlined in training and training materials
• Promptly manages the response and follow-up of all guest concerns
• Supervises the continued development of new service techniques towards maximum guest satisfaction, improving per person spending at minimum operating costs
• Initiates the development of new and analyzes existing procedures and special promotions that will improve guest intent of return and revenue center profit under the guidelines of Company’s policies

Sales and Marketing Management

• Analyzes demographics of the market and looks for opportunities to increase markets; works with marketing, special events and promotions staff to create internal, external promotions
• Establishes measurable or quantitative standards to gauge success of marketing efforts
• Identifies and develops sponsorship opportunities and strategic alliances;
• Analyzes and assesses best use of media dollars and actively participates in creating venue marketing plan and media buys
• Ensures that all sponsorship programs (both venue and Home Office generated) are fulfilled completely and satisfactorily with Director of Sales
• Identifies sales opportunities and strategies
• Balances special events opportunities with other venue departments’ needs and overall venue revenue opportunities
• Reviews all special events contracts for profitability and feasibility for execution; ensures that all special events are executed to Live Nation Standards
• Collaborates with internal sales team to sell and execute special events with prospective clients upon request.

Enhancing Revenue/Controlling Costs

• Participate in preparing annual budgets, in conjunction with executive leadership team and Home Office support team members
• Participate in developing long and short term plans for revenue growth and cost control measures
• Ensure systems and processes are in place for all cost controls/inventories
• Manage Food & Beverage cost of goods, controllable expenses and labor within budgetary guidelines
• Reviews financials with management team to help develop action plan to grow revenue and control expenses in order to meet or exceed annual budgets
• Analyzes daily, weekly and monthly reports to identify trends, future needs and obstacles to achieving goals
• Identifies and conducts due diligence for all capital projects
• Develops new revenue streams including programming, F&B promotions, talent, and retail

Job Qualifications:

Minimum Requirements:


• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem solving skills in long term and immediate situations

Preferred:

• Advanced business degree
• Live music venue or event experience
• Bi-lingual in Spanish and English



 

 



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