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Member Relations Director - Los Angeles


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Welcome to WorkInEntertainment.com!   Here's the job that interests you:

  Member Relations Director - Los Angeles
 
Employer: Upgrade Membership Job Posted: 1/1/2020
Location: West Region Job Status: Full Time
Experience Level: TBD  
 
 

Job Description:

Job Summary:

Oversees member communications, services and referral programs in order to increase and foster private club member satisfaction and retention

Essential Duties And Responsibilities:

• Works with department heads to identify, complete and implement annual Club calendar of Member events to meet needs and desires of members and guests driving member usage and retention.
• Works closely with General Manager to develop and implement Quarterly Retention Plan focused on developing member retention and growth through targeted programming and events focused on members’ demographics
• Oversees member communications, such as email blasts, newsletters; updates web-site, and social media; maintains promotional collateral, member media boards, displays and any other member communication tools
• Partners with Membership Director on new member orientations, new member mixers, and other new member connect processes designed to acclimate and connect new members within the first year
• Functions as the club representative on various member committees
• Works with club food & beverage department to create, maintain function sheets and event files for each member event, tradition and other promotions to include but not limited to entertainment contracts, budgets, and event floor plans
• Assists with resignation calls and related activities whose objective is to save outgoing members

Additional Responsibilities:

• Promotes the location to the local community by attending local events and meetings
• Maintains communication with peers by attending weekly department head and sales meetings.
• Implements and supports all AGC initiatives and programs as requested by management
• May be required to attend scheduled sales and retention conference calls
• Promotes the location to the local community by attending local events and meetings
• Maintains communication with peers by attending weekly department head and sales meetings.
• Implements and supports all AGC initiatives and programs as requested by management
• May be required to attend scheduled sales and retention conference calls
• Other duties may be assigned by management

Minimum Qualifications And Skill Requirements:

• 2 to 4 years of related experience in sales preferably in golf/hospitality/service industry, or equivalent combination of education and experience
• 4-year college degree preferred
• Experience working with websites and social media
• Proficient in computer software including Microsoft Word, Excel, Publisher and CRM
• Solid time management, organization and prioritization skills; ability to work independently
• Excellent customer service orientation and focus on customer satisfaction required

Job Benefits:

• Paid Vacation and Holidays
• Merchandise Discounts
• Meal and Beverage Discounts
• Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans
• Golf and Tennis Privileges
• 401(k) Savings Plan


 

 



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