New Technical Manager: Warner Bros. Studio Tour London The Making of Harry Potter
Warner Bros. Studio Tour London (WBSTL) is one of the UKs most popular visitor attractions, is ranked as the No. 1 Thing To Do in the UK on Trip Advisor where it has also been awarded a Certificate of Excellence for every year of operation and has achieved consistent visitor growth since opening in March 2012.
We are now seeking a Technical Manager to lead the Technical Service Department.
Do you have Previous Management experience in a similar technical services environment (e.g. within tourism, leisure or heritage industry? If so then we want to hear from you.
Primary Purpose of the Job
The goal of this job is to lead the Technical Service Department to deliver a world class visitor experience through maintenance of all audio-visual and set piece assets from the tour, ensuring that all items are operational, presentable and ready for our visitors to experience and enjoy.
Leading and engaging Department technicians and team leaders to achieve the highest possible service standards in relation to all areas of the Technical Services department.
Ensure team are fully appraised and understand required standards and deliverables and are aware of all activity within the department and wider business.
Proactive relationship management with key contactors helping to set SLAs with each partner.
Ensure a close working relationship to support the Leavesden facilities team helping address any facilities management issues at the tour.
Act as Tech Zero (duty technician) on a regular basis.
Deliver and work to a program of planned preventative maintenance.
Seek to and lead improvement of knowledge on all aspects of the show control systems.
Support with the recruitment of vacant technician roles and conduct where necessary performance management of technical team.
Ensure that the department is fully resourced.
Ensure that the team are trained to the highest standard with regular team training including; upskilling and industry compliance training.
Adhering to all H&S policies and procedures and helping to promote a culture where H&S is of the highest importance & priority.
Ensure a safe environment is adhered to for all visitors and staff.
Conduct regular auditing of all department H&S practices
Communicating and working together with other WB departments and partners.
Management of the daily out-put of each team member including the monitoring of all work orders.
Work across business functions to ensure that forward planning on all technical installations is achieved.
Take a Lead with the management and control of all technical stock items and communicating back to line manager and colleagues when supply items are required.
Diagnose and report on all technical faults and problems in a timely manner.
Act as Studio Tour Duty Manager regularly.
Monitor and feedback on technical operational resilience, including the technical future proofing of the ever-changing customer experience.
Provide accurate reporting on down-time within the Studio Tour attraction.
Management of department budget ensuring that all expenditure is kept within agreed limits.
The successful candidate should be able to demonstrate the following:
Previous Management experience in a similar technical services environment (e.g. within tourism, leisure or heritage industry).
Experience of having worked within a fast-paced environment, with high emphasis on delivering the highest customer service standards consistently.
Highest levels of customer service.
Ability to manage a team with different skill sets and disciplines within a technical environment.
Technical and maintenance expertise, including electronics, interactives and animatronics.
Knowledge of show control systems and associated hardware.
Knowledge of interactive, electrical/mechanical and AV installations/Exhibits.
Understanding of facilities management.
Experience of work order management systems.
Familiarity with media players, projectors and digital signage.
Experience with working with networked devices.
Problem solving and decision making across all areas daily.
Communicates in a timely & effective manner to enhance operation.
Engages effectively with customers & staff.
IT literate with excellent Microsoft office skills.
Well organized and focused.
Able to prioritize workload and manage change in an environment that never stands still.
Work as part of a team with a flexible and caring approach.
Educated to degree level (or to a minimum of A level standard or equivalent qualification with extensive vocational experience).
IPAF and PASMA
Ability to use CAD programs
NBOSH Qualification (would be an advantage)