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Lead Help Center Technician

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Welcome to WorkInEntertainment.com!   Here's the job that interests you:

  Lead Help Center Technician
Industry: Radio - Music Job Posted: 7/31/2018
Location: West Region Job Status: Full Time
Experience Level: TBD
 

Job Description:

The Help Center candidate will be a member of the IT Support team and will provide the initial point of contact for clients who have questions across the Organization. Incidents will be received via email / ticket. The Help Center candidate will respond within a 15 minute window with a resolution. When resolution on the first contact is not possible, the Help Desk candidate will escalate the issue to the appropriate team.



 

 

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