We are seeking an innovative, hands-on IT Technician to work part-time in our IT department. As directed by the IT Manager, this person will perform the following duties: ' Respond to telephone calls, email, and personnel requests for technical support. ' Document, track, and monitor problems to ensure a timely resolution. ' Rely on experience and judgment to plan and accomplish goals. ' Troubleshoots computer problems (hardware, software, user access, etc.) ' Advise staff on appropriate action.