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  IT Support Intern
Industry: Radio - Music Job Posted: 5/16/2019
Location: West Region Job Status: Internship
Experience Level: TBD

Job Description:

Our Intern program offers two 10-week sessions. Please let us know which session you would like to participate in.

Summer 2019:

• June 3rd through August 9th
• June 17th through August 23rd

Pandora Media is looking for a technically savvy and customer service-minded individual to join the IT Support Team. We are looking for an enthusiastic teammate that can support both Macs and PCs in a fast-paced, demanding environment.

Our focus is on providing excellent service to Pandora's employees, improving the day-to-day use of technology in our offices, and helping colleagues to improve processes in effective and wise ways. We pride ourselves on a positive, collaborative attitude and a healthy work ethic that sets us apart from other IT departments.

What’s in it for you:

• Meet IT support performance and customer service standards
• Gain knowledge in Mac configuration/troubleshooting/imaging
• Become comfortable and familiar troubleshooting, configuring, and imaging Windows 7
• Support Outlook on Windows and Mac.
• Configuration/troubleshooting of smartphones managed by AirWatch
• Setup/Troubleshoot A/V equipment and new hire desks.
• Generate/Track/Close tickets for all IT related issues in a timely and consistent manner.
• Troubleshoot and repair issues involving hardware, software, network, peripherals, etc.
• Actively contribute to and revise existing documentation.
• Know how to escalate when needed.
• Identify procedures that can be streamlined and recommend solutions often.
• Track and analyze problem resolutions for reporting and training.
• Perform quality assurance tasks such as testing builds, patches, and configurations.
• Other tasks as requested by manager.

To land this gig, you will need:

• Currently enrolled student in Information Systems, Computer Science, or similar degree, with strong academic credentials and graduating in December 2019 or May 2020
• Bonus if completed these certifications: ACMT or MCSE
• Demonstrated technical use of Windows 7, OS X, Microsoft Office & Mac Office
• Self-motivated; works effectively with minimal supervision
• Persistent and dependable, especially in achieving project deadlines
• Excellent research and documentation skills specific to step by step procedures, troubleshooting and knowledge base creation
• Excellent interpersonal skills; able to work collaboratively in a team environment
• Passion for music, new technologies and self-initiated drive to provide all staff with an excellent customer service experience
• Must be able to work well independently and collaborate in a large team environment.
• Bonus Points if you know: scripting, (i.e. Python, Powershell, or Ruby) Familiar with Casper (JamfPro)



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