Welcome to WorkInEntertainment.com!   Here's the job that interests you:

  IT Support Intern
Industry: Radio - Music Job Posted: 5/16/2019
Location: West Region Job Status: Internship
Experience Level: TBD
 

Job Description:

Our Intern program offers two 10-week sessions. Please let us know which session you would like to participate in.

Summer 2019:

• June 3rd through August 9th
• June 17th through August 23rd

Pandora Media is looking for a technically savvy and customer service-minded individual to join the IT Support Team. We are looking for an enthusiastic teammate that can support both Macs and PCs in a fast-paced, demanding environment.

Our focus is on providing excellent service to Pandora's employees, improving the day-to-day use of technology in our offices, and helping colleagues to improve processes in effective and wise ways. We pride ourselves on a positive, collaborative attitude and a healthy work ethic that sets us apart from other IT departments.

What’s in it for you:

• Meet IT support performance and customer service standards
• Gain knowledge in Mac configuration/troubleshooting/imaging
• Become comfortable and familiar troubleshooting, configuring, and imaging Windows 7
• Support Outlook on Windows and Mac.
• Configuration/troubleshooting of smartphones managed by AirWatch
• Setup/Troubleshoot A/V equipment and new hire desks.
• Generate/Track/Close tickets for all IT related issues in a timely and consistent manner.
• Troubleshoot and repair issues involving hardware, software, network, peripherals, etc.
• Actively contribute to and revise existing documentation.
• Know how to escalate when needed.
• Identify procedures that can be streamlined and recommend solutions often.
• Track and analyze problem resolutions for reporting and training.
• Perform quality assurance tasks such as testing builds, patches, and configurations.
• Other tasks as requested by manager.

To land this gig, you will need:

• Currently enrolled student in Information Systems, Computer Science, or similar degree, with strong academic credentials and graduating in December 2019 or May 2020
• Bonus if completed these certifications: ACMT or MCSE
• Demonstrated technical use of Windows 7, OS X, Microsoft Office & Mac Office
• Self-motivated; works effectively with minimal supervision
• Persistent and dependable, especially in achieving project deadlines
• Excellent research and documentation skills specific to step by step procedures, troubleshooting and knowledge base creation
• Excellent interpersonal skills; able to work collaboratively in a team environment
• Passion for music, new technologies and self-initiated drive to provide all staff with an excellent customer service experience
• Must be able to work well independently and collaborate in a large team environment.
• Bonus Points if you know: scripting, (i.e. Python, Powershell, or Ruby) Familiar with Casper (JamfPro)




 

 

One Site

All entertainment jobs.


Inspiration finds us all. Maybe it was something you heard or something you watched, it doesn't matter... we get it. Let us help you live your dream with a job in the entertainment industry.




A Few Related Jobs
IT Support Specialist - West
IT Support - Non Union/Per Diem - West
IT Support Technician - Northeast
IT Infrastructure Intern - Northeast
IT Support Specialist - Northeast
News Intern - West
Sales / Marketing Intern - Northeast
Programming Support - South
News Intern - South
Sales Administrative Support - South
Sales Support - South
Promotions Support - Northeast
Manager, IT Services - Northeast
Digital Platform Support Analyst - Northeast
Desktop Support Technician - South
Assignment Desk Internship - Northeast
Editing Operations Internship - West
Operations Support Clerk - South
Fall 2019 Intern - Documentary Unit - Northeast
Fall 2019 Intern - HLN Specials - Northeast

 

 


About Us  |  Career Advice Blog  |  Our Blogger: Brian Clapp  |  Featured Job  |  Employer Directory  |  Contact Us
© 2012-2019 Work In Entertainment, LLC. Terms of Use | Privacy Policy.