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  IT Support Intern
Industry: Music - Stage Job Posted: 6/23/2017
Location: West Region Job Status: Internship
Experience Level: TBD
 

Job Description:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with over 480 million tickets sold and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 26,000 shows and 80+ festivals annually for nearly 3,300 artists in over 40 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 500 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the more than 71 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

In this role you will act as a technical resource as part of a centralized help desk. Implementing solutions with equipment and data, and helping other to succeed by resolving technical issues is a big part of this role.

Responsibilities:

• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.
• Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments.
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.
• Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support.
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
• Will have to travel 30% - 40% of the time, primarily throughout the US.

Qualifications:

• Actively pursuing a B.S. in computer science or have an interest in computer science or technical science
• Mac and PC experience strongly preferred
• Interest in supporting and troubleshooting Cloud applications such as Box, OneDrive, and Drop Box
• Willingness to learn the area of PC hardware and components such as monitors, keyboards, printers and disk drives
• Must have a valid driver’s license

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.





 

 

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