Our Intern program offers two 10-week sessions. Please let us know which session you would like to participate in.
June 3rd through August 9th
June 17th through August 23rd
Pandora Media is looking for a technically savvy and customer service-minded individual to join the IT Support Team. We are looking for an enthusiastic teammate that can support both Macs and PCs in a fast-paced, demanding environment.
Our focus is on providing excellent service to Pandora's employees, improving the day-to-day use of technology in our offices, and helping colleagues to improve processes in effective and wise ways. We pride ourselves on a positive, collaborative attitude and a healthy work ethic that sets us apart from other IT departments.
Whats in it for you:
Meet IT support performance and customer service standards
Gain knowledge in Mac configuration/troubleshooting/imaging
Become comfortable and familiar troubleshooting, configuring, and imaging Windows 7
Support Outlook on Windows and Mac.
Configuration/troubleshooting of smartphones managed by AirWatch
Setup/Troubleshoot A/V equipment and new hire desks.
Generate/Track/Close tickets for all IT related issues in a timely and consistent manner.
Troubleshoot and repair issues involving hardware, software, network, peripherals, etc.
Actively contribute to and revise existing documentation.
Know how to escalate when needed.
Identify procedures that can be streamlined and recommend solutions often.
Track and analyze problem resolutions for reporting and training.
Perform quality assurance tasks such as testing builds, patches, and configurations.
Other tasks as requested by manager.
To land this gig, you will need:
Currently enrolled student in Information Systems, Computer Science, or similar degree, with strong academic credentials and graduating in December 2019 or May 2020
Bonus if completed these certifications: ACMT or MCSE
Demonstrated technical use of Windows 7, OS X, Microsoft Office & Mac Office
Self-motivated; works effectively with minimal supervision
Persistent and dependable, especially in achieving project deadlines
Excellent research and documentation skills specific to step by step procedures, troubleshooting and knowledge base creation
Excellent interpersonal skills; able to work collaboratively in a team environment
Passion for music, new technologies and self-initiated drive to provide all staff with an excellent customer service experience
Must be able to work well independently and collaborate in a large team environment.
Bonus Points if you know: scripting, (i.e. Python, Powershell, or Ruby) Familiar with Casper (JamfPro)