Must have understanding of Xytech software, preferably MediaPulse, is a plus
Supports the Enterprise Operation Studio Post Production business unit by participating in a functional capacity in all phases of the Project Life Cycle, including post-production support and ongoing maintenance. Serves as functional liaison to the user community. Continuously gains an understanding of the customers' operations and how systems are used in support of their operations, transferring knowledge to users and other members of the team. Provides front line user support on functional issues.
Production Support - 80 %
•Monitors the daily operational activities of systems and provides support to users.
•Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
•Addresses and/or escalates issues in a timely fashion.
•Applies department change control policies & procedures.
•Coordinates with other IT departments on integrated system support.
•Logs, tracks and prioritizes system issues.
•Is responsible for quality, accurate, and timely deliverables to internal/external customers.
•Analyzes and documents relevant business processes.
•Participates in interviews with customers to define requirements.
•Defines, documents and reviews functional requirements.
•Conducts gap analysis.
•Owns the Integration Testing process, including development of test plans, test cases and scenarios and documentation of results
•Responsible for ensuring that application meets functionality requirements and expected business benefits.
•Responsible for all facets of the User Acceptance Testing & signoff process.
•Prepares and/or reviews end user documentation, training materials, curriculum and schedule.
•Conducts training classes
•Provides first line post implementation support to users regarding functional issues.
•Engages all relevant participants in change management activities, where appropriate.
•Works as a member of a cross-functional, integrated team.
•Communicates plans, status and issues to management on a regular basis.
•Adheres to and enforces department standards, policies, procedures and industry best practices.
Must have understanding of Xytech software, preferably MediaPulse
•Bachelors' Degree Arts/Science
•A minimum of 3 years of business analysis experience working with workorder and asset management system software.
•Entertainment industry experience strongly preferred.
•Must have understanding of Xytech software, preferably MediaPulse
•Strong understanding of the Manufacturing business processes (i.e. job management, work order processing, scheduling, and billing).
•Knowledge of the Procurement and Distribution business processes.
•Knowledge of relational database concepts and database management systems.
•Knowledge of Entertainment industry business practices a plus.
•Knowledge of IT structured analysis methodologies, including process flow definition.
•Knowledge of standard IT practices related to business application development and implementation.
•Strong analytical skills.
•Strong written and oral communication skills, including emails, documentation and status reporting.
•Capable of translating business needs into functional specifications.
•Ability to create process flow diagrams and flowcharts using MS Visio or similar charting tool.
•Demonstrated ability to work effectively with all levels of staff, customers and other IT personnel.
•Ability to lead effective meetings that are tailored to the audience.