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  Guest Ambassador
Industry: Music - Stage Job Posted: 2/3/2019
Location: Northeast Region Job Status: Full Time
Experience Level: TBD
 

Job Description:

Who Are We?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

The Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

Job Functions:

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Elevate the fan experience in a variety of ways.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Report maintenance and cleaning issues to the respective department manager.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue.
• Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.

Qualifications:

• Must be 18 years of age.
• Prior customer service is a plus
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Desire to deliver great customer service
• Positive attitude
• Position will require working in various weather elements; rain or shine
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.




 

 

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