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  eCommerce Operations Coordinator
Industry: Music Job Posted: 12/8/2017
Location: International Job Status: Full Time
Experience Level: TBD

Job Description:

Job ID: R-004869

Summary of the Role

As the music industry continues to evolve, direct-to-consumer (D2C) eCommerce has proven one of the fastest-growing and most exciting new routes to market, allowing record companies to retail through Official Artist Stores and take care of fans in a more personal way.

The eCommerce Operations Coordinator will be a key part of a dynamic global business, and will work closely with commercial and operations teams in our London office to assist with day-to-day eCommerce tasks, especially to ensure that products and campaigns are deployed efficiently.

The successful candidate will probably be someone from an eCommerce background who is also passionate about music; they’ll definitely be completely comfortable with diverse global stakeholders and systems, as well as have a keen desire to improve processes throughout a busy eCommerce operation.


• Manage day-to-day product setup and launches for store managers
• Assist store managers with store and campaign launches
• Help coordinate between eCommerce systems, warehouse, customer service, and web development teams
• Help coordinate new store builds across the platform for Warner Music’s entire roster
• Help identify and raise platform bugs with development teams
• Help provide data insights to store managers and commercial management
• Be aware of current processes and work to improve inefficiencies


• Strong track record in a fast-paced eCommerce environment
• Strong attention to detail in all areas
• Ability to handle multiple projects with global stakeholders
• Ability to understand and manage business processes & expectations
• Knowledge of web technologies preferred e.g. HTML, CSS, PHP and MySQL
• Customer service experience preferred
• Excellent Excel skills preferred



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