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  Dispatcher
Industry: Music - Stage Job Posted: 8/16/2019
Location: Northeast Region Job Status: Full Time
Experience Level: TBD
 

Job Description:

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

Act as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Job Functions:

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send crews to appropriate locations
• Maintain logs and records of radio calls, activities and other information
• This position is part-time, seasonal; requires evening and weekend availability.

Qualifications:

• Proven experience as dispatcher or relevant position
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma
• State of Connecticut Security Officers Identification Card (Guard Card) required.
• High school diploma or equivalent experience preferred




 

 

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