Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
Thats why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
Act as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information to the proper departments
Prioritize radio calls according to urgency and importance
Use radio communication to send crews to appropriate locations
Maintain logs and records of radio calls, activities and other information
This position is part-time, seasonal; requires evening and weekend availability.
Proven experience as dispatcher or relevant position
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma
State of Connecticut Security Officers Identification Card (Guard Card) required.
High school diploma or equivalent experience preferred