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  Director, Partner Operations
Industry: Radio Job Posted: 6/25/2013
Location: Northeast Region Job Status: Full Time
Experience Level: Sr. Management

Job Description:

Sirius XM Radio is America's satellite radio company. SiriusXM broadcasts more than 135 channels of commercial-free music, premier sports, live news, talk, comedy, entertainment, traffic and weather to 22.9 million subscribers. We are one of the world's largest pure-play audio entertainment companies and we are among the largest subscription media companies in the United States. SiriusXM broadcasts to subscribers everywhere they want to listen on more than 800 devices for cars, boats, the home or office, and through a wide range of mobile devices.

SiriusXM offers an impressive array of content that spans virtually all genres and interests, including Howard Stern , Martha Stewart , Oprah Winfrey , Dr. Laura , Jamie Foxx , Opie & Anthony , Bob Edwards , Chris "Mad Dog" Russo , Jimmy Buffett , Elvis , Eminem , The Grateful Dead , B.B. King , Pearl Jam , Willie Nelson , Frank Sinatra , and Tom Petty . SiriusXM is the leader in sports programming as the Official Satellite Radio Partner of the NFL , Major League Baseball ®, NASCAR ®, NBA , NHL ®, and PGA TOUR ® and offers major college sports.

SiriusXM has arrangements with every major automaker for installation of satellite radio in their vehicles. SiriusXM products are available through shop.siriusxm.com and at retail locations nationwide. SiriusXM programming is also available at siriusxm.com/whatson , and on Apple iPad, iPhone and iPod touch , BlackBerry and Android -powered smartphones using the SiriusXM Internet Radio App.

SiriusXM provides premium real-time video, traffic, weather, data and information services for subscribers in cars, trucks, RVs, boats and aircraft through Sirius Backseat TV ™, Sirius Travel Link , XM NavTraffic ®, Sirius Traffic ™, XM Nav Weather ™, and Sirius Marine ™.

SiriusXM is committed to integrity, excellence, and diversity among its employees .

Position Description:

Position Summary:

SiriusXM is hiring a Director responsible for managing the relationship and existing business processes with the company’s key automotive and radio manufacturers, and retail/distribution partners. The position is responsible for managing a team that handles partner issues from identification through resolution.

Duties and Responsibilities:

Leads cross functional teams between IT, Marketing, Finance, and Listener Care for development and documentation of new partner offers, marketing initiatives, or process/cost improvement efforts.

Acts as the IT Supply Chain liaison between SXM IT, the OEM business representatives, and OEM IT personnel

Able to work with and influence external partner teams to work towards goals that benefit SiriusXM as well as resolve issues without negatively impacting the overall relationship.

Ensures the radio manufacturing partner meets Sirius XM’s data exchange program requirements and any discrepancies are identified and communicated to the appropriate groups.

Ensures appropriate notification, planning and testing occurs with partners relative to Sirius XM software releases.

Lead weekly status meetings with manufacturing partners to report new issues, captures action items, and prepares and distribute meeting notes.

Responsible for creating and presenting monthly review of OEM partner data quality metrics to both internal and external teams.

Provide day to day management support of each OEM and radio manufacturer’s integration with Sirius XM’s IT systems.

Responsible for creating weekly status reports that details all OEM and Radio manufacturer issues.

Responsible for handling ad-hoc data requests from both internal and external partners.

Supervisory Responsibilities:

Supervise team of two or more Partner Operations Managers

Minimum Qualifications:

At least 10 years of experience in operational partner management in a manufacturing or subscription service environment.

BA/BS degree required. Master’s degree preferred.

Highly analytical/process mindset; must have ability to understand the business needs and convert them to business processes and requirements and must be able to interpret IT issues to business owners in a clear and concise fashion.

At least 10 years of demonstrated cross-functional coordination experience in leading internal and external business users through complex integration processes.

At least 10 years of experience with IT and business process development, monitoring and re-engineering.

Requirements and General Skills:

Excellent written and oral communication skills

Ability to lead teams or work alone as required managing partner issues and/or new partner-sponsored IT initiatives

Able to work in a highly matrixed environment and work with all levels of both Sirius XM management and partner’s management

Experience in working in a fast-paced environment with start-up work demands

Able to communicate to all levels of an organization (manager, VP, SVP, etc.)

At least 7 years in consumer subscription business

At least 10 years of demonstrated understanding of process and software development life cycle including phases of testing, change management, and release management.

Strong attention to detail

Strong organization skills

Ability to handle multiple tasks in a fast paced environment

Good project management and planning skills

Interpersonal skills and ability to interact and work with staff at all levels

Ability to work independently and in a team environment

Technical Skills:

Thorough knowledge of MS Office suite (Word, Excel, PowerPoint, Visio)

Intermediate SQL database query skills

Equal Opportunity/Affirmative Action Employer M/F/V/D

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice



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