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  Box Office Representative
Industry: Music - Stage Job Posted: 4/2/2017
Location: Midwest Region Job Status: Part Time
Experience Level: TBD
 

Job Description:

Job ID: JR-03761

Job Summary:

Position Title: Box Office Representative

Reports To: Supervisor – Ticket Taking
Location: Hollywood Casino Amphitheatre – St. Louis
FLSA: Hourly

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

Assist guests at live events by performing duties, such selling tickets and passes to guests, distributing pre-purchased tickets, searching for lost articles, and assisting guests with venue policies and locating such facilities as rest rooms and telephones.

Job Functions:

• Greet and assist our guests at the Box Office window
• Sell tickets for all performances at the venue.
• Distribute "will call" to patrons on day of show,
• Coordinate redemption of all promotional tickets (coupons, donation letters, etc.)
• Sell and/or distribute upgrade and future show tickets
• Collect money for lawn chair rentals
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Maintain order and ensure adherence to safety rules.
• Provide assistance with guests' special needs, such as helping those with wheelchairs.
• Direct guest to areas of interest including restrooms, concession stands and merchandise.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Settle seating disputes or help solve other guest concerns.
• Become knowledgeable of all seating charts
• Reconcile cash drawers at end of shift with a supervisor

Qualifications:

• Exemplary Customer service skills are a required
• Excellent verbal and written communication skills
• Cash handling experience is required
• High School Diploma or equivalent preferred
• Familiar with Microsoft Office Suite
• Attention to detail, quality and accuracy
• Strong relationship building and communication skills
• Ability to work independently
• Candidate will undergo a thorough background investigation prior to working.

If the above description sounds like you and fits your background, apply online at http://www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.



 

 

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