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  Box Office Agent - Seasonal/Part-Time
Industry: Music - Stage Job Posted: 8/29/2019
Location: West Region Job Status: Full Time
Experience Level: TBD

Job Description:

The box office is the first point of contact to the facility patrons, we offer services ranging from ticket sales, will call pickup and occasionally seat relocations. The fast paced work environment depends on great customer service and support for the events at our facilities.

What the job is:

Opens and/or closes ticket window as required
Accurately dispenses tickets as requested by patrons, accepts payment and makes change accurately
Maintains accurate counts when selling hard tickets or accesses computer for count of computer printed tickets
Completes daily sales reports. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit
Fills reservations for seats by mail, and handles Will-Call window according to procedures, or other related duties assigned by supervisor
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to request for service and assistance, able to work independently and handle most box office questions without assistance
Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning upcoming events
Files various records and reports. Performs related clerical work assigned
Maintains confidentiality concerning upcoming events
Maintains a professional attitude and appearance.
Performs other duties as assigned by the Box Office Manager

What a qualified candidate should possess:

High School diploma or equivalency required
Minimum six (6) months experience in box office or cash handling is strongly preferred
Excellent verbal and written communication skills
Ability to count money and make change accurately
Ability to listen and follow instructions.
Ability to input data into a computer to record sales transaction.
Ability to work independently and as a member of the team.
Excellent customer service skills
Ability to work flexible hours including evenings, weekends and holidays, as needed.
Demonstrated communication and cash handling skills required



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