The Account Manager is the operational point of contact for Condé Nast’s key advertising business relationships. They are specifically responsible for providing strategic oversight to pre and post-sale activities to ensure client satisfaction as well as development and growth of the relationships. Account Managers play a critical role in a team as the clients’ trusted advisor and champion. They manage the day-to-day operations of their team and partner to develop, execute and manage complex campaigns on our platform. Their deep understanding of their clients’ business objectives and analytical mindset will shape future strategies through data driven insights and recommendations.
Partner with Sales, Sales Planners and Campaign Managers on all aspects of campaign planning, launch execution, optimization and recap with sales and other internal groups and support teams for key clients
Outline and advise on new and innovative opportunities through client calls or emails with sales and activation as needed
Establish regular contact with customers to ensure their needs are met, work with Campaign Manager in measuring progress and proactively address issues and develop solutions
Liaise with internal groups as needed to troubleshoot and deliver solutions to clients
Up-sell and renew existing campaigns/clients, with new, innovative, on-strategy ideas that focus on retention and growing business
Manage client relationships and client satisfaction, including determining client goals, deliverables, approvals, and asset management in order to achieve best results and campaign success
Communicate directly with agencies, clients, internal teams and outside vendors as necessary on custom program implementation
Develop forward thinking, data-driven analysis and recommendations that align with client goals and quantify high-impact opportunities with clear recommendations to pitch to clients.
Represent the voice of our clients to help shape product enhancements and become an expert on site content, editorial specials and new ad units to create the strongest media plans possible
Desired Skills and Qualifications:
4+ years of relevant professional experience, Advertising field preferred
BS, preferred in Marketing or Business (or other related field)
Demonstrated success at working with cross-functional teams and building strong relationships internally and externally.
Proven track record of client customer success, stakeholder management and ability to drive incremental revenue
Strong attention to detail, good follow-up and able to generate creative solutions to meet client needs
Ability to multi-task across multiple projects and stakeholders.
Experience with Ad Technology / Ad Platforms: ideally, DFP, Salesforce.com and AdBook
Excellent organization and communication and skills
Proficient in Keynote, PowerPoint, Word, Excel