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  Desktop Engineer
Employer: NBC Universal Job Posted: 10/4/2013
Location: Universal City, CA Job Status: Full Time
Experience Level: Intermediate

Job Description:

The Desktop Engineer implements and supports the firm's PC infrastructure, provides third level technical support, develops and maintains operating system images, develops automated installs of software of all types and keeps up to date on new technology to advise the Desktop Systems Manager.

Ideal candidates will have experience at large firms handling the PC infrastructure for
10,000 or more employees.

Seeking a well-rounded IT professional with strong hardware and software trouble- shooting skills as well as in-depth knowledge of Windows operating systems in a network environment.

Responsible for designing, implementing and supporting the enterprise PC infrastructure which includes:

• Maintaining the standard enterprise workstation build procedure
• Windows image creation
• Scripting (PHP, HTML, Batch, Perl, AutoIt, Wise, etc.)
• Maintaining the software management system
• Experience creating and supporting roaming profiles
• Maintaining all PC applications that are hosted on the network
• Testing and certifying all new PC applications
• Packaging all new PC applications to be distributed via the software distribution system
• Ensuring that all applicable PC updates are distributed as needed
• Automating maintenance tasks through scripting
• Experience with Active Directory (domain and desktop policies)
• Experience with logon scripting
• Experience with Symantec’s Altiris software
• Provide advanced third level troubleshooting and support
• Perform evaluation and validation for new software, PC hardware platforms, PDA’s, Smart Devices, MFD’s and printers
• Plan for and evaluate new PC software, hardware, and services
• Keep abreast of new technologies through industry related periodicals, product, presentations, seminars and classes


• Bachelor’s degree, preferably in Computer Science, and/or a minimum of three years’ experience in Desktop Systems Engineering
• In depth knowledge of Windows operating systems in a networked environment
• Strong hardware and software troubleshooting skills
• Proficient in automated workstation build methods
• Experience working with software packaging and deployment systems
• Ability to produce detailed technical documentation for Client Services and Network Engineering departments
• Ability to meet strict deadlines and effectively complete designated job assignments under significant time and supervisory pressure
• Documentation skills to include creating procedures, users guides and detail reports
• Web development and design for creating/marinating department websites/wiki’s
• Exhibits responsibility, reliability, initiative, patience, determination, assertiveness, inquisitiveness, tenacity, and a desire to learn
• Encompasses the ability to communicate effectively with firm personnel at all levels and outside parties as necessary
• Encompasses the interpersonal skills necessary to interact and work productively with the Network Systems team
• Takes initiative and has the ability to work independently
• Available to work before and or after hours, either on-site, over the telephone, or at off-site meetings, in order to meet the demands of the job and the needs of the enterprise


• Virtual Desktop Infrastructure (VDI) knowledge is a big plus
• Macintosh OS X knowledge is a big plus

To Apply:


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