Under minimal direction, the Sr Maintenance Technician is responsible to perform advanced network maintenance and support activities on the Optimum Lightpath Network. Responsibilities of this position include but not limited to support for Metro Ethernet, Sonet, Optical and Carrier Wave transport technologies. Supports networking configurations, trouble-shooting, diagnosing and maintaining a variety of enterprise voice and data WAN/LAN communication services. The technician must interface with all internal departments, external client vendors and NMC support personnel to solve complex network problems. Conducts advance maintenance and support for all compact AC/DC systems that provide modular power requirements for telecommunications equipment. Installs, replaces and maintains 12V power supply systems and DC batteries. Manages the receipt of a customer trouble report, dispatch to customer location sites for repair purposes. Ensures all MTTR and resolution timelines are within objectives. Supports advanced O&M procedures on Lightpath Telecommunication’s equipment, Lucent Dacs IV, II, Sonet FT-2000, DDM-2000, OLS 400G, Nortel, Tellabs WDM, DWDM Multiplexers, 1600, Metro5200, 5500, 7100, Atrica Ethernet switch platforms 8100,4100,2140, A-100 and Cisco Optical platforms ONS327, ONS454, Broadband video support DV600, SAS. Performs advanced field maintenance functions on all network equipment, and services from the direction of the Network Management Center. Analyzes, diagnoses, and communicates resolution information for CPE equipment failures. Interacts and provides guidance to customer, vendor to ensure high service quality. The technician is dispatched by the Network Management Center to provide coverage for the NYMA region. Performs other duties as assigned.
Associates or Bachelor's degree preferred, minimum of 60 College credits required or military experience or technical/trade school certification. For internal candidates applying for other opportunities within the organization, the minimum educational requirement for college is strongly preferred but not required depending on relevant Cablevision work experience. CCIP, CCNP certifications are preferred. Must have 7 years knowledge of Ethernet and TDM networks. 6 year’s experience in maintenance, provisioning, and repairing of telecommunication equipment is required. Must have a valid state driver’s license applicable to state law. Exceptional written and oral communication skills as well as the ability to persuade and use problem solving/conflict resolution skills is necessary. Must be able to operate all tools and equipment in a safe and responsible manner. Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.
We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.
Requisition ID 21007BR