We strive to learn and understand our users’ needs, behaviors, and emotions to yield insights that inform product strategy and guide the design of the experiences we create.
As a UX Researcher you help define and drive the future of those iHeartRadio’s experiences. You will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of Designers, Product Managers, Marketers, Engineers and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, seamless, accessible, fun—and more human.
In this role, you evaluate all the features contributing to user experience, providing expertise, collaborating across internal multidisciplinary teams and occasionally leading projects. You contribute new processes and identify product and use requirements. User experience (UX) is at the forefront of how we create intuitive, innovative, and beautiful products that people love.
Our work connects fans with their favorite music and personalities every day while exemplifying our core mission to provide with humanity - a service for music and podcast lovers, run by music and podcast lovers.
• To collect and analyze user behavior through quantitative/qualitative data
• To work with ux designers, product managers, engineers, marketers, analytics and data teams to prioritize research opportunities in a fast-paced, rapidly changing environment.
• To understand and incorporate complex technical and business requirements into research.
• To advocate research findings to diverse audiences through written reports and oral presentations.
• BA/BS degree in Human-Computer Interaction, Cognitive Science, Experimental Psychology or equivalent practical experience.
• 2-3 years of work experience in an applied research setting including experience integrating user research into product designs and design practices.
• Experience with on-site user testing, guerrilla testing, focus groups, A/B testing, benchmark studies, lab studies, surveys, beta group studies and/or field studies
• Experience in usability testing tools, such as Usertesting, appsee, clicktale etc
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Excellent working knowledge of statistics and the principles of experiment design.
• Effective interpersonal, communication, negotiation and collaboration skills.