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  Coordinator - Fan Relations
 
Employer: Discovery Communications Job Posted: 1/6/2020
Location: Knoxville, TN Job Status: Full Time
 
 

Job Description:

Discovery brands continue to grow globally and across platforms, and Fan Relations is building media strategies and systems that meet world-class standards for which Discovery is known.

The Role

The Coordinator will provide expert quality service to the audience and customers of the Discovery brands for programming, websites, merchandise, newsletter, sweepstakes, and corporate inquiries. He or she will be a liaison between the linear TV partners and Fan Relations, ensuring a positive customer experience.

Responsibilities

1. Provide a full range of customer service for all areas of the business in a prompt, efficient, and professional manner.
2. Demonstrate listening and analytical skills with the ability to obtain key information to resolve problems.
3. Exhibit excellent oral and written communications skills with the ability to articulate relevant information and directions in an organized and concise manner to the customer, as well as all levels of the organization.
4. Communicate courteously and effectively to understand issues from the customer's perspective.
5. Maintain extensive knowledge of the roles of other departments within the company to respond adequately to inquiries.
6. Possess an excellent knowledge of Windows and Macs, web browsers, and mobile app technology.
7. Be able to work in a fast-paced team environment with proven ability to maintain composure in sometimes stressful situations and manage and diffuse angry or upset customers.
8. Create and maintain strong working relationships with internal divisions and external groups
9. Deliver world-class, proactive customer service to internal and external stakeholders

Requirements

• An Associates degree from an accredited institution
• A minimum of 2 years of related experience
• Thorough knowledge of Discovery brands and their respective websites
• Extensive knowledge of online browsing tools and various add-on extensions
• Ability to adjust priorities and manage time wisely in a fast-paced manner
• Strong organizational, analytical, and problem-solving skills
• Ability to embrace a constantly changing environment
• Experience with CRMs such as Oracle Service Cloud and Zendesk is preferred
• Exceptional communication and organization skills
• Proficiency with Office Suite and demonstrated competency in learning new software
• Must have the legal right to work in the U.S.


To Apply:





 




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