Log In
Forget Password?

  Technical Support Analyst - CA
 
Employer: NBCUniversal Job Posted: 12/26/2019
Location: Universal City, CA Job Status: Full Time
 
 

Job Description:

The Technical Support Analyst serves on a Client Services team that is aligned with our Universal Studios Hollywood Theme Park business and handles the day to day fulfillment of computer and mobile device tickets and related projects.

Specific responsibilities include:

• Provide end user workplace support including issue troubleshooting and resolution, upgrades/patches, new software installations and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
• Escalate high priority and complex to Technical Lead and/or CS Manager. Act as liaison between client and Subject Matter Expert until ticket is closed.
• Install new workplace devices for end users including PC, Mac, Peripherals, smartphones, and tablets, Etc.
• Escalate workplace solutions where standard offerings are not available and collaborate with Technical Lead.
• Conduct PC refresh for Windows and Mac hardware:

• Complete pre-site surveys, identify requirements for any hardware or software procurement
• Image, configure and install replacement computers
• Assist with office moves; primarily computer disconnect/reconnect. Discuss and prioritize office moves with CS Manager.

• This position requires working on major holidays, weekends, early mornings and late nights.
• Lift 50 pounds or more.
• Work indoors and outdoors in all weather and temperature conditions
• Due to the fact that this position will be supporting the Universal Studios Hollywood Theme Park, CityWalk and offsite facilities, walking and driving to various locations is a normal part of our daily support model.

Qualifications/Requirements

• Minimum 5 years recent experience providing Level 2 direct end-user support for a
• Fortune 500 company in a Microsoft Windows and Apple Macintosh environment
• Good knowledge of LAN/WAN protocols and configuration requirements
• Strong knowledge of Windows and Mac OS.
• Strong knowledge of iPhone/iPad, Android mobile devices

Desired Characteristics

• Integrity: Do the right thing and treat people right
• Creativity: The environment and resources to dream new dreams
• Teamwork: We're smarter and more dynamic together
• Pioneering Spirit: The drive to invent the future
• Ownership: Act like an owner, not a renter



To Apply:





 




Entertainment Jobs in The Sports Industry

Search Jobs in TV, Radio, Film, Live Events and More


 

Want More Jobs Like This?
We love helping you with your job search -- we make it even easier by delivering the best jobs to your inbox.

Configure Job Alerts
 

A Few Related Jobs
Advertising Support Analyst
Media Support Manager
Billing Analyst
Ad Tech and Support Engineer
Sr IT Risk Analyst
Senior NetSuite Analyst
Ad Systems Business Analyst
Ad Tech and Support Engineer
Sr. Media Analyst
Retail Planning Analyst
Technical Media Producer
Sr. Analyst, Data Ops
IT Support Technician
Princ Business Systems Analyst
Senior Financial Analyst
Technical Media Producer
Ad Systems Analyst
Accountant Analyst
Promotions Event Support
Accounts Receivable Analyst
 

We're Working For You!

Instead of spending massive amounts of time and energy searching through catch-all job sites or bookmarking hundreds of employer career pages and visiting them daily - instead of doing all the tedious work yourself, we do it for you.

Our staff is hard at work finding jobs from every entertainment employer and putting it all in one place, so you don't have to.

We�re the best at what we do and we'll prove it. Your satisfaction is guaranteed.

When you're ready to put your job search into high gear, upgrade your account and get full access to every entertainment job right now. While you're focused on getting the right job, we�ll make sure you don't miss any!


 
 


About Us  |  Career Advice Blog  |  Employer Directory  |  Contact Us
© 2012-2020 Work In Entertainment, LLC. Terms of Use | Privacy Policy.