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  Customer Support Associate
 
Employer: NBCUniversal Job Posted: 9/16/2019
Location: Denver, CO Job Status: Full Time
 
 

Job Description:

We’re looking for someone whose energy and drive is contagious to everyone they encounter. Come join a team that routinely receives comments like, "I am passionate about the new potential of Bluprint and want to be a part of helping make big things happen for a company I feel good about. I am dying over here to be a part of the action at Bluprint.” In this role you’ll get to represent Bluprint and interact with our amazing and talented members!

Responsibilities

• Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions
• Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools
• Working cross-functionally with other departments to achieve common goals
• Creating memorable experiences for our members, our team and yourself

Qualifications/Requirements
Basic Qualifications


• Bachelor’s degree or equivalent professional experience

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in Denver, CO
• Must have unrestricted work authorization to work in the United States

Desired Characteristics

• Excellent written and verbal communication skills
• Strong attention to detail
• Ability to collaborate with co-workers to elevate our level of service and the team as a whole
• Thrive in a fast-paced and quickly changing environment
• Ability to multi-task and keep cool under pressure
• An understanding of workload prioritization
• Ability to maintain a positive attitude
• Successfully balance personal touch with efficiency
• Inclination to take initiative and find creative solutions
• Gain energy from customer interactions


To Apply:





 




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