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  Client Advocate - QA
Employer: USA Today Network Job Posted: 10/4/2019
Location: Phoenix, AZ Job Status: Full Time

Job Description:


• Process Quality Assurance on all orders as assigned
• Research billing issues identified from Sales
• Propose solution for credit requests related to Service errors
• Identify common credit issues and propose solutions
• Identify High-Risk clients based on service errors

Core Competencies:

• Understanding of the product portfolio of our markets
• Understanding of the internal processes and stakeholders to be able to correctly identify cause/coding of billing issues
• Understanding of our billing practices and policies to provide accurate corrective action

Req #7746

To Apply:


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