Log In
Forget Password?

  Box Office Manager San Juan, PR
Employer: AEG Job Posted: 9/24/2019
Location: International Job Status: Full Time

Job Description:

The Box Office Manager will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day-to-day functions. The Box Office Manager will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. The position assists in the overall administrative planning, direction, and policy implementation within the department.

Essential Duties:

• Build and maintain promotional event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff.
• Create and implement cash handling standard operating procedures for box office and ticket sellers.
• Managing box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices.
• Either directly or via delegation creates events with appropriate ticketing software. Ensure accuracy, timely response to needs, and follow through with General Manager, Talent Buyers, and Rental Clients.
• Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software.
• Maintain continuous rapport between artist management and venue for ticket needs and ticket sales. Attend production promotion meetings and work with booking department members to program their events correctly.
• Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous, respectful and timely service.
• Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs.
• Run a production department meeting when events go on sale. Will review seating diagram and production to ensure all departments and artist agree with layout and mapping.
• Ensure that AEG policies are adhered to when dealing with personal and credit card data.

Required Qualifications (Job Knowledge, Skills, and Education):

• A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
• 5 years of related work experience
• Advanced knowledge of computerized ticket sales
• Strong math aptitude and with a focus on detail and accuracy
• Prior supervisory experience required
• Bilingual (Spanish/English) Preferred
• Previous experience in the music industry and event planning
• Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
• Strong interpersonal, written and verbal communication skills
• Strong time management and customer service skills.
• Strong attention to detail and moderate to complex problem-solving skills
• Able to multitask and prioritize heavy work load while working in a fast-paced working environment
• Knowledge of industry best practices
• Proven ability to manage and lead team
• Experience with ticketing systems and basic knowledge of databases

To Apply:


Entertainment Jobs in The Sports Industry

Search Jobs in TV, Radio, Film, Live Events and More


Want More Jobs Like This?
We love helping you with your job search -- we make it even easier by delivering the best jobs to your inbox.

Configure Job Alerts

A Few Related Jobs
Box Office Manager - Irving Plaza
Office Manager
Project Manager III
Account Manager
Talent Manager
Manager, Digital Marketing
Assignment Manager
Client Success Manager - Select
Manager, Software Development
Manager, Instructional Design
Data Platform Engineering Manager
General Manager
Programming Manager
Product Manager - Technical
Software Development Manager II
Sr. Manager of Media Systems
Digital Account Manager
Audience Development Manager
Manager, Business Administration
District Manager

We're Working For You!

Instead of spending massive amounts of time and energy searching through catch-all job sites or bookmarking hundreds of employer career pages and visiting them daily - instead of doing all the tedious work yourself, we do it for you.

Our staff is hard at work finding jobs from every entertainment employer and putting it all in one place, so you don't have to.

We�re the best at what we do and we'll prove it. Your satisfaction is guaranteed.

When you're ready to put your job search into high gear, upgrade your account and get full access to every entertainment job right now. While you're focused on getting the right job, we�ll make sure you don't miss any!


About Us  |  Career Advice Blog  |  Employer Directory  |  Contact Us
© 2012-2020 Work In Entertainment, LLC. Terms of Use | Privacy Policy.