The CNBC Product & Technology team is looking for a User Experience (UX) Researcher to join our team. The UX Researcher will be a core member of our in-house Product Design Capability and will help lead research that uncovers meaningful customer insights that drive product delight, innovation, and business success.
A typical day’s work might include:
• Partnering with product managers, designers, and engineers to define and prioritize customer discovery activities or validate ideas and concepts
• Supporting testing initiatives across key product areas: Web, Mobile Apps, Connected Devices (Apple TV, Roku, etc…), and Voice/Conversational apps (Amazon Alexa, Google Assistant, etc…)
• Designing and conducting research using quantitative and qualitative methods such as A/B testings, surveys, ethnographic/field research, diary studies, user/usability testing (remote and in-person), etc…
• Working with user data and analytics teams to align qualitative research findings with ongoing quantitative research including surveys, A/B and multivariate testing.
• Analyzing quantitative and qualitative data to generate tactical and strategic insights, as well as actionable recommendations to drive product innovation and design improvements for users.
• Organizing, then presenting research insights and recommendations to peers and leadership.
The UX Researcher will report to our Customer Experience Manager and will work closely with Product Managers, Designers, and Engineers from our Agile teams.
The right candidate has case studies showcasing their experience in the planning and execution of lean discovery initiatives that inform product and design decision making, alongside examples of how they have proactively identified and executed generative research that provides a more holistic view into the needs and habits of customers.
This position is based in Englewood Cliffs, NJ - just a few minutes over the George Washington Bridge. Free shuttle service to/from the office from Manhattan - East & West side, Brooklyn, Jersey City, and Hoboken is provided throughout the day and evening.
You are a team player who gracefully solve problems under pressure, while checking your ego at the door. You love to roll up their sleeves and gets your hands dirty and have an obsession with uncovering meaningful customer insights.
As the ideal candidate, you:
• Are voraciously curious, inquisitive, and obsessed with understanding“Why?”
• Empathize and emotionally connect with customers
• Are a natural conversationalist who makes others feel comfortable, willing, and interested in having a discussion with you
• Have a passion for learning and never stop asking questions
• Are self-driven and motivated to understand behavior, context, and motivation
• Have experience (and are comfortable with) conducting rapid and effective research in a startup or similarly fast-paced environment
• “Start with Why” and understand the right questions to ask to gain insights
• Can select research/test methods that achieve the most insightful results within the realities of budget and time constraints
• Have the ability to develop in-person interview scripts but are prepared to go completely off-script during an interview
• Have enthusiasm for a team-oriented, collaborative environment
• Are familiar with user-centered design principles and UX best practices
• Have worked with web and mobile products
• Have strong listening, analytical, and organizational skills
• Possess excellent written and verbal communication and presentation skills
• Are obsessively detail-oriented, a self-starter, and an aficionado of iteration
• Are able to work with minimal supervision on multiple concurrent projects, all while defining what an in-house UX research capability should look like
• 3-5 years of experience working within Product
organizations, conducting quantitative and qualitative UX research independently
• Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
• Proven ability to make smart decisions about how and when to apply research methods based on solid understanding of their benefits and tradeoffs
• Experience presenting research findings to peers and senior leadership in a group setting
• Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field
• Experience leading collaborative, cross-functional brainstorming sessions
• Experience leading focus groups and/or other guided, group research
• Understanding of quantitative methods, behavioral analysis, and statistical concepts
• Experience using Qualtrics to author surveys and manage data
• Experience and/or interest in news media, investing, or personal finance