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  Account Services Coordinator
Employer: Sinclair Broadcast Group Job Posted: 7/17/2018
Location: Raymond, ME Job Status: Full Time

Job Description:

Tracking Code:10737

Job Description

Based in Raymond, Maine, Dielectric LLC is a wholly-owned subsidiary of Sinclair Broadcast Group, Inc. and is a leading provider of innovative broadcast products. From remote stations to major markets, Dielectric delivers products for every need since 1942 and prides itself on being a solution-oriented engineering company. The Company is a trusted partner of broadcasters worldwide. We design, engineer, and manufacture antennas, combiners, switches, diplexers, transmission lines and waveguides for television, and FM radio. We collaborate with the consultant community, as well as with its customers' engineering staffs, to design advanced and reliable antenna systems.

Dielectric LLC is growing and has an exciting opportunity for a full-time Account Management Coordinator. This is a customer service based position that will work with all of our groups, including manufacturing, engineering, planning, and the business office to ensure that all expectations of the companys internal and external customers are met or exceeded. The successful candidate will have exceptional customer service skills and the ability to negotiate with customers.

Duties and Responsibilities:

Work with our Quotes Representative to ensure proper order conversion
Coordinate and communicate with internal partners (sales, engineering, planning, finance, manufacturing) to ensure accurate and on-time delivery
Communication with sales on post order activity and progress
Communication with customers on project status, post sale, and coordinate with tower crews for delivery and installation
Supporting order and delivery documentation, including freight forwarders and export documents
Manage warranty issues, including standby/loaner requests
Process, coordinate, and communicate all order changes and emergency/same day orders
Process a bill into storage letters
Consult with legal, as necessary, on contract and warranty issues
Handle field service requests, including scheduling, reconciling invoices, and processing reports
Direct technical inquiries as necessary
Document and provide feedback to customers on field issues
Provide customer order and delivery confirmations
Assist customers with RE/RA orders for credits or repairs

Required Experience:

A high school diploma or equivalent; a bachelor's degree is preferred
Proficient in a Windows based PC environment
Experience with an ERP system, Oracle is preferred
The ability to multitask, be self-directed, and function independently in a fast paced environment
The ability to effectively communicate with internal and external customers
General product knowledge is helpful
Excellent time management and efficiency skills
Excellent organizational skills and heavy attention to detail
Excellent problem solving skills
Basic mathematical skills are required to calculate billing details

Dielectric is proud to be an equal opportunity employer and a drug free workplace!

To Apply:


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