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  Director Client Operations
 
Employer: AEG Job Posted: 5/24/2017
Location: Tempe, AZ Job Status: Full Time
 
 

Job Description:

The Director Client Operations is responsible for management and day to day operations of the Client Operations function, which includes the Ticket Purchase Support call center, Staff Travel, Equipment Shipping, Ticket Package Fulfillment, and Festival Field Operations. The incumbent works directly with the VP of Client Operations on instituting policies, protocols, and structure for the Client Operations department.

Job Duties:

•Establish, implement, and manage policies, protocols and structure for teams managing equipment deployment, on-site field operations, ticket/wristband fulfillment, ticket product support and travel for Gingerbread Shed.
•Interpret and recommend modifications to company-wide policies and practices related to the Client Operations department.
•Collaborate with senior management on strategic planning for Client Operations department.
•Drive process solutions utilizing strong project management and communication skills.
•Manage key performance indicators, provide program analysis and oversee all day to day operations to ensure world class customer service.
•Establish and implement quality assurance systems and continually manage against benchmarks.
•Create and manage budget forecasts and profitability reports.
•Set department goals and provide guidance to the team to successfully achieve the goals. Coach and provide feedback to managers and Client Operations team.

Requirements:

1. A minimum education level of a Bachelor of Arts/Sciences Degree (4-year) in Business or a related area
2. 7 years of experience managing operational functions
3. Strong leadership skills to create and drive consensus across teams to enhance performance
4. At least 3 years in leadership and management positions
5. Strong demonstrated project management experience
6. Ability to build strong internal and external relationships in order to influence and drive improvement
7. Client and customer focused
8. Exceptional communication (written and verbal) and presentation skills
9. Must be tech-savvy and computer literate
10. Ability to manage, lead, develop, and hold department staff highly accountable
11. Experience preferred in: Live Event Production, Call Center, Fulfillment Ticketing Industry and Network / IT
12. Advanced degree preferred

Travel Required:

25% -50%

Requisition #: LIV5174


To Apply:





 




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