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  Customer Support Associate
 
Employer: Kabam Job Posted: 9/8/2014
Location: Austin, TX Job Status: Full Time
 
 

Job Description:

As a Customer Support Associate, you will help Kabam customers by understanding their needs, providing your expertise and responding to player inquiries.



Team:

At Kabam, we are motivated by delivering an experience that exceeds expectations for our players. Our Customer Support team is at the center of this. We have a passion for gaming and a laser focus on our players. Their enjoyment in our games is how we measure our success. We’re looking for someone with exceptional communication skills, a passion for making customers happy and the drive to get things done.



Day to Day:


  • Serve as first point of contact to handle and resolve customer inquiries

  • Achieve customer satisfaction and production metrics

  • Use CRM tools for tracking and responding to player inquiries

  • Identify and report in-game issues for analysis and report to related teams

  • Contribute to establishing world-class customer service policies, processes and standards

  • Communicate status of issues or requests to leadership team

  • Write email templates and educational FAQ’s


Career Progression:

This is an entry-level role with opportunity for a candidate to innovate, own and impact the player experience at Kabam.



Perks:


  • Competitive Pay

  • Full Health, Dental and Vision

  • Free lunches

  • Fully stocked snacks and drinks to keep you energized

  • Stock Options

  • 401(k)

  • $250 gym reimbursement

  • $1,000 per year educational stipend

  • Tons of games and ping pong


What we’re looking for:


  • Previous customer service experience

  • Excellent communication and interpersonal skills

  • Passionate about gaming

  • Articulate writing skills

  • Patience, empathy and ability to understand customer needs and provide solutions

  • Technologically savvy

  • Ability to multi-task while working well in a fun, fast-paced environment

  • BA or BS degree preferred


About Kabam

Kabam is the leader in the western world for free-to-play core games with 1st and 3rd party published titles available on mobile devices via the Apple Store, Google Play and on the Web via Facebook, Yahoo, Kabam.com and other leading platforms. In 2013 Kabam revenues grew by 100 percent to more than $360 million. Kabam has 1,000 employees across three continents, with corporate headquarters in San Francisco. The company's investors include Google, Warner Brothers, MGM, SK Telecom, Intel, Canaan Partners, Redpoint Ventures and Pinnacle Ventures. More information about Kabam can be found at www.kabam.com .



Kabam is an Equal Employment Opportunity Employer

** Successful applicants will be asked to show proof that they can legally work in the U.S.**



#LI-POST


To Apply:





 




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