Principal Duties & Responsibilities:
Maintain healthy and productive relationships with members of the client success, ad operations, analytics, product, creative, sales, and others in the company.
Effectively communicate as needed with account stakeholders, including internal and external parties.
Update Revenue Watch doc, Financial Dashboard and end of month billing for accounts.
Work with analytics and ad operations teams for weekly reporting needs and providing clear insights to the client.
Provide best-in-class guidance to clients in the form of optimization recommendations, platform best practices, and more.
Remain up to date on industry developments to relay to clients along with strategic POV.
Curate knowledge of the media landscape to contextualize social advertising efforts.
Own organization of assigned accounts, inclusive of the maintenance of IO/budget tracking sheets, creative trafficking documents, internal to-do lists, Asana tasks, and more.
Schedule client calls and meetings and handle creation and distribution of pre-call/meeting agendas and action-oriented recaps.
Ensure any account issues are resolved quickly with support of the Account Director and/or Director, Client Success, leveraging resources as needed to do so.
Utilize HYFN8 and remain up-to-date on product updates and new features.
Knowledge of social advertising and the media landscape in general.
Fluency in all social media platforms, including but not limited to Facebook, Instagram, Twitter, Snapchat, and Pinterest and ability to use each channel to maximize client returns.
Strong client service skills, including empathy and understanding of underlying motivations.
Ability to multi-task and remain accountable to deadlines without exceptions.
Extreme attention to detail and strong sense of urgency but calmness in completing tasks.
Analyze and present data effectively and efficiently internally and externally.
Persuasive oral and written communication.
Strong interpersonal skills and ability to work with a team across disciplines.
Education/Experience: Bachelor's degree in Marketing, Advertising, Communications, or related field. Minimum 3 years work experience in Digital Advertising. Previous experience in account or campaign management in advertising preferred.