The Security Officer will maintain the safety of all employees, guests and clients at AEG Presents shows, events, festivals, tours, one-offs and venues through constant patrol, observation and documentation. This position will be first point of contact for all security related issues and will control the diffusion of incidents at the venue. The Security Officer will also assist with customer service requests.
Monitor assigned area of venue on foot. Observe, report, and control ongoing activity keeping track of unusual occurrences. Assist with the ejection or control of unruly, disruptive, intoxicated guests.
Monitor entry and access point for the venue. Ensure all guests and employees have appropriate access to be in each specific area.
Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury.
Respond immediately to fire control center to locate, acknowledge and silence alarm. Check signal area, report and reset alarm. Enact fire safety/evacuations when necessary.
Respond, observe and document all medical situations and request EMT/medical personnel. Assist with minor first aid situations. Coordinate transportation for friends and family of afflicted when necessary.
Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical.
Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access. Review and verity documentation to ensure validity.
Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented.
A minimum education level of: High School Diploma or its equivalency
1 2 years of related work experience
Strong interpersonal, verbal and written communication skills.
Expert organizational, leadership and time management skills.
Ability to qualify and be issued a security officer license.
Must be able to work long hours including nights, weekends and some holidays
CPR and AED certification
Knowledge of rules and regulations with good understanding of right and wrong
Must be able to stand for long periods of time
Knowledge of music industry and live events preferred
Ability to obtain and maintain a Guard Card