Box Office Manager - Irving Plaza
Employer: Live Nation Job Posted: 1/28/2020
Location: New York, NY Job Status: Full Time

Job Description:

The Role:

• The Box Office Manager is responsible for all aspects of ticket office operations and phone system administration.

What You’ll Do:
I. Supervise the Department

• Assist and support box office staff in any of their job functions as needed
• Maintain positive and creative team environment within the department
• Facilitate open communication with the supervisors and staff
• Facilitate proper inter-departmental communications and organization
• Conduct staff evaluations (training, 90-day, annual). Set development and performance goals and monitor progress
• complete and satisfactory on-going staff training
• Ensure appropriate staffing levels. Recruit and hire staff and supervisors and uphold hiring/disciplinary/termination standards that adhere to all Live Nation Clubs & Theaters guidelines.

II. Financial Performance

• Responsible for financial settlement and accountable for all revenue collected from ticket sales and ancillary income
• Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
• Complete and distribute accurate daily ticket counts
• Responsible for scheduling and labor cost control
• Balance and reconcile all seller cash drawers
• Track all service charge and ancillary income
• Organize department and financial information for presentation at weekly management meetings with Corporate Director of Ticketing

III. Other Responsibilities

• Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment
• Modify, maintain and update all customer database files
• Maintain ticketing computer systems
• Primary representative from Live Nation Clubs & Theaters in all venue interactions with Ticketmaster
• Coordinate lunch and dinner restaurant reservations with operations as needed
• Develop and maintain superior customer service both in-person and over the phones
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Support phones system for the administrative offices
• Supervise brunch sales/reservations
• Organize nightly will call tickets
• Interact with artist, record label, management and band tour accountant
• Ensure an accurate and timely flow of show, dinner, gospel brunch and general venue information both intra-departmentally, and to the general public

What You’ll Need:

• 2 Years of Box Office/Ticketing Management experience
• High School Diploma
• Flexible Schedule (days/nights, weekends, and holidays)
• Tolerance of all cultures, music and art forms


• College Degree
• Experience verifying and recognizing valid identification
• Experience in a live music environment

Physical Demands/Working Environment:

• Working environment is fast-paced and often loud and stressful
• Must be able to lift or move up to 75 lbs using proper lifting techniques

To Apply:



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