WTSP, TEGNA's CBS affiliate in Tampa Bay, is looking for an innovative and experienced Sales Operations Supervisor. This position focuses on maintaining and improving day-to-day internal processes ensuring the accuracy and delivery of exceptional service to WTSP's customers. The focus is on seamless execution of sales processes to allow Account Executives and Sales Managers to focus on pure sales. Direct reports will be Account Managers, Sales Coordinators, and Traffic.
Work with Account Manager team to ensure all operations needs are being met
Pick up overflow duties from Account Managers' desks when needed and advocates on behalf of Account Managers
Work with Account Executives to ensure smooth transition to Account Manager and the rest of the fulfillment team as applicable
Manage Sales tools; Salesforce, etc.
Coordinates Production for commercials advertisers
Make sure sales operations team is working effectively to ensure campaign launch on new business or upsell opportunities
TMS Champion, taking ownership of the relationship between station & TMS
Works with all departments to ensure sponsorships and promotions are properly executed
Manages activities of assigned staff and ensures compliance with departmental and company policies, procedures, and standards of performance
Identify areas of sales operation improvement that will help efficiency and drive revenue
Ensures support needs of Sales Leadership Team and Account Executives are met daily through effective structure of support team
Provide training for the sales team on all systems, including Wide Orbit Traffic, Wide Orbit Media Sales, Nielsen, Media Monitors, AdMall, etc.
Provides station data to Sharebuilder and management team for weekly forecasting call
Trains and keeps Account Managers up-to-date on new software and software updates
Help Sales Managers ensure overall quality control in the department
College degree with 3-5 years broadcast/cable/digital operations experience
CRM experience and familiarity with Salesforce highly preferred
Exceptional knowledge and familiarity with Microsoft Office products
Ability to work in an extremely fast-paced, high pressured environment to meet strict deadlines
Superior organizational skills must be able to multi-task and manage multiple priorities with confidence, balance and vigor.
Strong leadership, communication, and interpersonal skills
Wide Orbit experience highly preferred