Client Service Coordinator II
Employer: Cox Media Group Job Posted: 2/9/2020
Location: Kenly, NC Job Status: Full Time

Job Description:

Requisition Number: 200940

Job Scope:

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Job Responsibilities:

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.


• High School Diploma or equivalent required.
• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Valid Driver’s License and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.

This is an outdoor role, meaning exposure to weather elements is a requirement.

To Apply:



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