We are seeking a General Manager to oversee business operations for the Nob Hill Masonic in San Francisco, CA, ensuring the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.
Establish and maintain high standards of customer service for staff, customers and vendors
Identify and maximize revenue drivers while optimizing the overall guest and artist experience
Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
Works closely with LN Special events team to promote and establish special event and rental events in the venue
Works closely with LN Special events team in the execution of each special event, ensuring customer/client satisfaction.
Ongoing coordination with Executive Management on security standards & protocols to ensure effective implementation of basic venue security standards at all times
Advance each show with tour security directors and fulfill tour security requirements
Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors to ensure a cohesive operation at the venue with all parties focused on consistent standards & deliverables to guests and artists alike
This position typically supervises a number of exempt and non-exempt positions
Manage overall expenses of concerts/events/rentals to maximize profits while protecting the guest and artist experience
Work closely with key civic governmental departments, as well as liaison with neighborhood association, including the Nob Hill Association and neighborhood groups, and interact with the community in general
Manage relationship with the landlord, whose offices reside in the building, and has multiple shared spaces with Live Nation.
Manage relationship with the community, and municipal contacts on ongoing basis
Ensure compliance with Conditional use permit and neighborhood settlement agreement
Coordinate with concessionaire and divisional F&B team to oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
Works closely with Live Nation promoters and operations and provides direction on standards and compliance
Coordinates and facilitates event set-up with operations
Day to day management of all venue vendors/subcontractors HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling
Excellent working knowledge of Health & Safety standards
Basic accounting oversight cash management/handling, approving of invoices
Implements and complies with the companies' audit procedures
Performs and executes successful settlement of events
Performs and executes timely Flash Reports after events
Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
Responsible for meeting staffing levels and budget targets for each event
Ensures that employee performance is monitored and reviewed accordingly
Management of employee attendance records, for all employees
Any other reasonable duties as required by the executive management
On site for each event prior to load in and until load out
B.A in business management or related field and/or experience in lieu of degree
Ten to fifteen years comparable business management work experience including previous supervisory role
Proven leader with strong overall business acumen and drive for success