Responsible for daily supervision the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
With the direction of the Restaurant Managers, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards.
Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
Responsible for supervising employees workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
Maintain or exceed weekly budgeted variable operations result: cost of goods, variable labor, and safety. Adjust operations as necessary to budgets. Exceed annual cash flow trends.
Maintain a clean, safe and professional work area.
Ensure proper hiring, and training content are maintained.
Ensure the workforce is trained and proficient at operating venues.
Performs other duties as assigned.
High School diploma or GED required
Minimum 3+ years quick service food management experience with multiple large high volume food service
operations and managing a team of 30+ employees.
Must be available to work on weekends, holidays and nights in varying weather conditions.
Associate or Bachelors degree (or equivalent) in hospitality management or business administration preferred.
Experienced in Quick Food Service
Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
Must have excellent written and verbal skills to effectively communicate with all levels of the organization
Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
Strong customer service, interpersonal and organizational skills
Able to provide creative solutions to guest situations
Ability to work in a high paced, repetitive team work environment
Theme park experience preferred
Experience managing in a union environment
Strong interpersonal and analytical skills
Quick thinker with the ability to make sound decisions
Able to manage effectively under deadlines
Previous experience with creating and managing budgets.